Hannah Whitfield

Hannah Whitfield

Consumer Advice Editor

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Hannah covers the broader buying experience — comparing dealers vs. private sellers, negotiating tactics, and consumer rights when something goes wrong after the sale.

Articles

A salesperson showing a car to a couple on a dealership showroom floor

Your used car consumer guarantees are stronger than the sales pitch

Buy a used car from a licensed dealer and you already hold rights nobody charged you for. NSW Fair Trading puts free dealer cover at three months on a car under 10 years old that has done less than 160,000km. Used car consumer guarantees sit above even that. What rights do you get when you […]

Two people shaking hands as one passes car keys beside a parked vehicle

Selling a car with finance owing without risking the deal

Selling a car with finance owing is workable, but the debt must be cleared as part of the handover. A buyer can check the car for $2 through a PPSR search, according to the Queensland Government. The safe route starts with a current payout figure. Why won’t a buyer pay while finance is still owing? […]

A couple sitting at a desk with a finance consultant, going through loan paperwork and a laptop

Car loan pre-approval sets your ceiling, not your rate

Car loan pre-approval is worth having, just not for the reason dealers imply. Westpac’s version is conditional, typically holds for about a month, and can still be declined. What it really buys you is a number to negotiate against. What does car loan pre-approval actually commit you to? Photo: RDNE Stock project (Pexels License) Nothing, […]

A white Toyota HiAce van driving on a coastal road, seen from the front three-quarter angle

A HiAce pre purchase inspection is worth more than the auction sheet

Most imported HiAce vans are sound, and the expensive ones look identical in photos. That is what a HiAce pre purchase inspection is for. Grading data published by AAA Japan shows a van graded 4 is unaccidented with up to 150,000km on it, while one graded R came out of a serious crash. Five checks […]

Two people shaking hands and passing a set of car keys in a dealership showroom

Trade-in vs private sale, and where your money actually goes

A private sale almost always pays more than a trade-in. It also takes longer: the average used car needed 51.8 days to find a buyer in May 2026, on Australian Automotive Dealer Association figures. Trade-in vs private sale is really a question about what your time is worth. How much more does a private sale […]

A man standing beside a parked car with the bonnet raised, looking at his phone

Run a PPSR check before you pay, not a week before

You’re about to hand over several thousand dollars for a car you’ve seen twice. A PPSR check costs $2, according to the Australian Financial Security Authority, and it tells you whether the seller still owes money on it. The result is only half the job. The timing is the other half. What does a PPSR […]

Two white HiAce vans, a long-wheelbase panel van and a crew van, parked outside an orange and grey warehouse building

What does a HiAce camper conversion cost once your time counts?

In this guide How big is the real cost gap? What does each route cost? What is your build time really worth? Which costs catch DIY builders out? Which route should you choose? How big is the real cost gap? Photo: PNW Production (Pexels License) A realistic HiAce camper conversion cost starts around $35,500 for […]

Two men in suits shaking hands and passing a car key in front of a silver car in a showroom

JDM buying agent red flags that should stop you paying

JDM buying agent red flags are easier to spot before you transfer a deposit. Scamwatch recorded more than $1 million in losses from car advertisement scams during 2020. The safest response is to verify the agent, price trail and car before money moves. What should a buying agent disclose before you pay? Photo: Gustavo Fring […]

A white Ford Transit camper conversion with roof light bar and bull bar, front view, a man on the roof photographing a mountain at sunset

Your HiAce conversion needs campervan insurance, not car insurance

Your car policy is unlikely to follow a HiAce through a camper conversion. RACV won’t rate a van as a motorhome until it carries a fixed bed, a fridge, a cooktop and a plumbed sink fed by a water tank. Campervan insurance starts with proving those fixtures exist. Will my car insurer just add the […]

A white Toyota HiAce van driving round a bend beside a beach fence and the sea

Importing a HiAce costs far more than the auction price suggests

The auction price is roughly two thirds of what a Japanese import really costs you. Garage Apex’s worked example of a 25-year-old Toyota shows a $20,000 purchase becoming about $30,230 on the road, per its published cost breakdown. Importing a HiAce works the same way. The extra money arrives in three waves. Freight before the […]

A white Toyota HiAce campervan with a raised pop-top roof parked outdoors

Selling a campervan conversion? Here’s what HiAce buyers actually pay for

Selling a campervan conversion means accepting that you’ll get back less than you spent. Rising Rides puts a mid-range build at $10,000 to $25,000, and the resale market pays for only part of that list. Here’s which part. What is a converted HiAce actually worth? A converted HiAce is worth the current market value of […]

Two people exchange car keys beside a vehicle after agreeing on a sale

Does Japanese hybrid resale value hold up in Australia?

Hybrid resale value remains strong in Australia, but no national figure guarantees your Toyota’s sale price. The category recorded a 93.4 per cent retained-value rate in May 2026, according to a Commonwealth Bank report on AADA and AutoGrab data. Corolla, RAV4 and Camry owners still need to judge supply and battery risk. Do Japanese hybrids […]

A black car being pressure-washed, with foam covering the front bumper, headlight and wheel

Preparing a car for sale? Here’s what’s worth paying for

Preparing a car for sale is where private sellers lose money before they’ve made any. RACQ warns that repairs the car doesn’t need can cost more than the value they add to the sale price. A few kinds of spending do pay for themselves. Here’s how to tell them apart. What actually adds value when […]

A couple discussing a car purchase with a salesperson in a dealership showroom

Novated lease or buy outright? Here’s which actually costs less

A novated lease can save you thousands or almost nothing, and the car you pick decides which. Money.com.au’s five-year comparison found $17,347 of savings on an electric SUV and $3,377 on a petrol one. The gap is tax, not finance. Does a novated lease actually cost less than buying? Sometimes, and how much depends almost […]